I worked on this project on and off for three years, while employed at KnowledgeWorks, New Tech's parent organization. My last year working on the project was the most productive. After the previous product owner left the company, I jumped into that role and immediately began to shift the focus of our roadmap to the users. With the help of the Echo business team, we were able to visit schools often for user testing and feedback. We quickly learned what worked and what didn't and were able to adjust our roadmap to accommodate their needs.
In this short time, we were able to make significant improvements to the app while building trust and satisfaction with the hundreds of students and teachers who use it everyday.